This Privacy Policy tells you how we collect and process the information from which you can be identified directly or indirectly and including any Personal Sensitive Data (“Personal Data”) while you browse www.healskincare.com as well as when you use other Heal Skincare platforms.
These are the categories of Personal Data we collect directly or indirectly from you:
- Identity information – includes: Name [first, last, initials], Date of Birth, e-mail address, unique consumer identifier number, nickname, Your login ID & password used to access Heal Skincare, social media identifiers and information passed along to us via your Facebook or Instagram account, your device fingerprint, the Heal Points accumulated and used and gift card codes that are assigned to you from time to time. We use it to verify your identity.
- Contact information – includes: Your phone number, shipping and billing address, e-mail address, social media handle, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons.
- Location information – includes: Your residential location, current log-in location [IP address], GPS location (if you wish to share us, for example through your mobile device settings). We use it for shipping purposes.
- Purchase information – includes: Your payment information (card number), Bank Account details, shopping cart (your ordered items), delivery details, shipping and billing address, customer order number, purchase history with Heal Skincare, transaction ID, and any other information related to your purchase. We use it to complete your order on Heal Skincare site or other platforms.
- Behavioral and Profile information- includes: Your shopping history, Wish list & cart items, your browsing behavior, your browsing preferences, your shopping preferences, in-store interactions, product reviews, social media interactions with us, and any other intelligence we have about you to help us learn you as a consumer better. We use it to know you better as a consumer, so we can send you marketing messages containing only products and services that we think you might be interested in.
- Social Media information – includes: Information obtained through your interaction with us on various social media channels such as Facebook, Instagram, Google, etc., including: any social media information that is publicly available such as your social media handles, social media interactions and public postings, your “Likes” and other reactions, your social media connections, your posts that are public, or those you send to us by mentioning us or tagging us or following our social media posts by using “handles” or “hashtags”. We obtain this information from the social media network directly or indirectly through third-party agencies we propose to or are in agreements with.
- Correspondence – includes: Conversation we have when you contact customer service, the emails you write us about our products or services, the complaints you address to us via post, e-mail or call, notes we prepared on your feedback, call back from our Customer Service to you, and any other communication between you and Heal Skincare personnel(s). We record all Customer Service calls for quality assurance purposes.
- Preference information – includes: Preferred language, log-in location, Wish list items, preferred shipping address, browsing preferences, our correspondence with you and your Heal Skincare product reviews. We use it to give you convenience when you visit and/or shop on our sites.
- Your Personal Data is used for the following purposes:
- Site (www.healskincare.com) operation
- Domain and network security and user authentication
- To boost user experience
- Sales of Heal Skincare products – online and off-line order
- Payment fraud detection
- Product delivery
- Electronic delivery tracking
- Business operational analytics
- Customer service
- Personalised marketing messages via email (newsletter sign-up) and SMS
- Personalised marketing messages via email (via existing contract) and SMS
- Targeted messages on 3rd-party advertising platforms
- Loyalty points program operation – where applicable
- Product research and development
- Legal obligation – cooperation with law enforcement and regulatory authorities (including courts)
- Collecting your device information on our website using cookies, pixels, tags, and similar technologies (“Cookies Policy”)
- User-generated content (UGC) acquisition from social media
In order to carry out these purposes, we will be sharing your data with non-Heal Skincare operators who provide us the respective services from time to time. Heal Skincare is not responsible for the change in the policies and other things concerned with the non-Heal Skincare operators. Where your personal data may be used by non-Heal Skincare Data Controllers via Heal Skincare platforms, applications or elsewhere for their own purposes, please consult the privacy notice of such non-Heal Skincare Data Controller for more information about how they handle your personal data.
You should be aware that any transmission of your Personal Data through the internet is at your own risk. We can only protect your Personal Data when we have it.
- Policy Updates: We review and update the Privacy Policy periodically to reflect any changes resulting from our day-to-day business operations. Please do read the policies from time to time.
You agree and consent to the collection, use, processing, disclosure, and transfer of your Personal Data as detailed in the provisions of this Privacy Policy.